We want you to be pleased with your move, so we take great care in preparing your new home. Our priority is to make sure you have a smooth transition and that all your needs are met.
If you have any questions about Ontario New Home Warranty or concerns related to service after taking possession of your home, please contact Elite Developments’ Customer Care Team by email or by phone below:
Tel: 1 289 816 1027
(9:00 am – 5:00 pm Mon-Fri)
In a life-threatening emergency please call Police / Fire / Ambulance at 911 prior to notifying Elite Development’s Customer Care. In a situation such as heat loss, a plumbing leak, or another emergency situation that requires our attention, please call the emergency contact number above. Please see Tarion’s definition of what constitutes an emergency here.
The Tarion Warranty Corporation defines an emergency as any situation that, if not attended to immediately, would likely result in substantial damage to the dwelling or would likely represent a substantial risk to the health and safety of the occupants.
Please call our After-Hours Emergency Support Line if you experience any of the following outside of our standard business hours:
Complete loss of heat during winter months
Complete loss of electricity
Plumbing Leak that requires the entire water supply to be shut off
Major collapse of any part of the homes exterior or interior structure
Complete loss of water or sewer blockage
A large pool of standing water inside the home
Water penetration into the home
Any situation where the home is uninhabitable for health and safety reasons